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9 Questions to Ask a Property Manager Before Sealing the Deal

9 Questions to Ask a Property Manager Before Sealing the Deal

Are you looking to rent or buy a property? If so, it is important to know who will be managing the property before you make the deal. A property manager can help ensure that your investment is in good hands and that your rights as a tenant or buyer are being respected.

Understand Property Manager Role

The role of a property manager is an important one in the real estate industry. Property managers are responsible for overseeing, maintaining and improving buildings, homes and other residential or commercial properties. It’s their job to ensure that tenants have a safe and comfortable place to live while also managing expenses and ensuring rental payments are made on time.

A successful property manager should have strong communication skills, be detail-oriented, organized and able to juggle multiple tasks at once. They must also understand landlord/tenant laws as well as local housing regulations. Other key duties include collecting rent payments, resolving tenant disputes, performing regular maintenance checks and inspections of the property, keeping accurate financial records and complying with all applicable rules & regulations.

Question 1: Prior Experience

When you’re looking for a new property manager, it’s important to ask the right questions. One of the most important questions to ask is about the prospective manager’s prior experience.

An experienced property manager should have direct experience managing rental properties and be familiar with relevant industry regulations, as well as any unique local laws and ordinances. They should also be able to demonstrate problem-solving skills and crisis management strategies in case of emergency or tenant disputes.

Ultimately, it’s critical that a potential property manager has the necessary qualifications and credentials to ensure your investment is managed successfully and efficiently. Asking these types of questions before sealing the deal can help you feel confident in your choice.

Question 2: Strategies & Policies

Before signing a lease agreement and making the commitment to rent a property, it’s important for potential renters to ask the property manager about their management strategies and policies. A good property manager will be able to provide tenants with an outline of their policies on topics such as security deposits, late fees, eviction processes, maintenance issues, tenant screening practices and more. Knowing what to expect ahead of time can help tenants make an informed decision when deciding whether or not to sign on the dotted line.

When asking questions of the property manager, tenants should keep in mind that they need assurance that everything is accurate and up-to-date. It’s important for them to have confidence in their choice by verifying that all paperwork regarding rental agreements are correct and complete before signing.

Question 3: Team Structure & Support

Asking a property manager questions about team structure and support is essential before signing a contract. Property managers should be able to provide detailed information on the size and composition of the staff, expected workloads, and other resources that will be available to tenants.

It’s also important to understand any additional services or support that may be provided in-house or by outside vendors. In addition, ask about management succession plans for when current employees leave or retire. Knowing who will take their place can give peace of mind during difficult times. Asking these questions upfront allows tenants to make informed decisions before sealing the deal with a property manager.

Question 4: Financial Processes & Systems

When it comes to investing in a property, there are many financial processes and systems that need to be understood. One of the most important questions to ask a property manager before sealing the deal is how they handle their finances. It’s important to know what processes and systems are in place for collecting rent payments, paying taxes, budgeting and more.

Ask the property manager about their policies on tenant fees, late payment penalties, tax filings and other financial obligations associated with owning a rental unit. This can help understand any potential costs or liabilities associated with ownership.

Additionally, find out if your property manager uses online systems or software for tracking income and expenses so you have easy access to up-to-date information about your investments. Knowing this information will ensure that you find the right fit for managing your finances when investing in real estate.

Question 5: Tenant Services & Maintenance

For tenants, it is important to understand what type of services and maintenance their rental property offers before signing a lease agreement. Asking the right questions can be the difference between having an enjoyable rental experience or one full of frustrations. Property managers are great resources for answering any questions related to tenant services and maintenance.

Before sealing the deal, potential tenants should ask a property manager what types of services and maintenance they offer. This could include any special cleaning or repair requests such as changing air filters, pest control, lawn care, snow removal or other seasonal tasks.

They should also inquire about how long it takes for them to respond to tenant service requests and if they have 24/7 emergency service available for urgent needs. It is also important to ask about additional fees that may arise with specific services so there are no surprises when paying rent each month.

Question 6: Technology Utilization

When it comes to finding the right property manager, there are a few key questions you should ask before sealing the deal. One of those is about technology utilization.

It’s essential to know how your property manager plans to use technology in their day-to-day operations, as this will help you understand how efficient and organized they are.

Ask about what type of technology they use for bookkeeping, tracking rental payments, advertising listings, maintaining online accounts with local housing authorities and more. It’s also important to know if they offer technological resources to tenants such as online maintenance requests or payment portals.

Having an experienced property manager who understands the importance of utilizing modern technology can be a great asset when it comes time to managing your property efficiently and effectively.

Question 7: Performance Auditing Practices

Performance audits are a great way to assess a property manager’s abilities and ensure they’re the right fit for your needs. When it comes to finding the best property manager, there are certain questions you should ask before sealing the deal.

Questions related to performance auditing practices can help reveal important information about a property manager’s skillset. Inquiring into their approach to monitoring maintenance costs, tenant turnover rate, and operational processes can give insight into how well they manage properties.

Additionally, asking about their policies on financial statements and reports may provide valuable information about their experience in handling finances.

By taking the time to ask these questions when selecting a property manager, you can rest assured that you’ve made an informed decision that will benefit your business in the long run.

Question 8: What Services Do You Offer?

When it comes to hiring a property manager, it’s important to ask them what services they offer before sealing the deal. A good property manager should provide comprehensive services that include marketing, tenant screening and placement, rent collection, maintenance coordination and more. Property managers can also provide legal advice if needed.

It’s important for potential clients to understand exactly what services will be included when they hire a property manager. Do some research ahead of time to make sure all your needs are covered and then ask the property manager about their specific approach in each area of service.

Be sure you have a complete understanding before signing any contracts or agreements with the company or individual you plan on working with.

Question 9: How Do You Handle Disputes?

Property management is a complex job and disputes are something that all property managers must face at some point. When considering a new property manager, it’s important to ask how they handle disputes. A reliable and experienced property manager will be able to provide clear answers to this question.

Ideally, the best solution for any dispute is to reach an agreement mutually beneficial for both parties as soon as possible. The property manager should be well-versed in mediation and negotiation strategies that can help bring parties together and find a resolution quickly.

Additionally, they should be knowledgeable about their local laws governing landlord-tenant relationships so they can guide clients towards appropriate outcomes if necessary.

When evaluating potential property managers, it’s essential to ask about their dispute resolution processes before sealing the deal.


The conclusion of any rental agreement is the most important part. Before sealing the deal, all parties involved should take the time to ask a property manager some key questions. Doing so will ensure that all parties understand their rights, obligations and responsibilities during the duration of the rental period.

A property manager can provide valuable advice to help guide you through the rental process. They can offer insight into potential issues that may arise during your tenancy, such as tenant insurance requirements or maintenance needs. They also can help explain specific state or local laws which may impact your specific situation. Asking a property manager before signing a lease will give you peace of mind knowing that you have taken every precautionary step necessary to protect yourself and your investment in the long run.